Our Policies

Privacy Policy

As an Amazon.com retailer we are subject to and abide by the same privacy polices as Amazon.com. Please read at http://www.amazon.com/privacy

voiceoveressentials.com (VOE) may from time to time send product and Voice Over industry related information that it deems may be of interest to its customers and others who have opted into our mailing list.  All subscribers are provided a means to easily opt out of any further mailings at the end of any such mailing.

If you are not already a subscriber to our email list and would like to learn the advantages of subscribing please check our page at http://voiceoveressentials.com/content/newsletter.htm

Shipping Policy

Most orders are processed and shipped within our 1-2 business day processing timeframe, regardless of the shipping option selected. Although we do our best to ship out all orders that arrive by 5:00 PM CENTRAL STANDARD TIME the same day they are placed, and we manage it over 99% of the time, we can never guarantee same day shipping on any order. Processing time is not included in your shipping option, so an order shipped using 2nd Day will arrive in two business days from the day it is shipped. Please verify you have received all items on arrival. 

We are not responsible for missing items 15 days after delivery. As soon as possible after delivery, unpack and inspect your shipment. Should you discover an item missing notify our customer service within 15 days of the delivery date. We cannot be responsible for any missing item or part after that time period. If you see or discover shipping damage after opening your package notify the carrier immediately and make every attempt to leave the containers and packing materials as they were when you first discovered the loss or damage.

Return Policy

Voice Over Essentials wants you to be a satisfied customer and you can return any item we stock and ship for a full refund within 30 days of purchase. The item must be returned in it's original packaging and in ready-to-be sold condition. Unused items returned after 30 days from the date of purchase up to 60 days from the date of purchase are subject to a 20% restocking fee which will be deducted from your refund.  No refunds after 60 days from the date of purchase.

E-mail returns@voiceoveressentials.com for a Return Merchandise Authorization (RMA) number and the address to send the merchandise to. Mark the RMA clearly on the outside of your package and return within 15 days shipped prepaid (we will not accept C.O.D.) shipping costs are non-refundable. We recommend insuring & tracking the package. Once items are received and processed the refund will be deposited back in your credit card account and Amazon.com will send you confirmation of the refund via e-mail.


Warranty Information

All products are covered by their manufacturer's own warranty and varies product to product even within the same manufacturer. You should contact the manufacturer directly for warranty service. Please keep your receipt as most manufacturers require this for proof of purchase.

Porta-Booth Pro® and Porta-Booth Plus®

Voice Over Essentials warrants the Porta-Booth Pro and Porta-Booth Plus against defects in materials and workmanship for a period of one year from the date of purchase. Like any product, your Porta-Booth Pro or Plus will wear over time with normal use. Consequently we do not cover damage resulting from wear and tear, misuse, abuse, torn or damaged foam or damage caused by common carriers.

Your warranty is not transferable and proof of purchase must be provided to obtain warranty service - which is limited to repair or replacement at our discretion.

Voice Over Essentials does not make any implied warranties of merchantability or use for a specific purpose nor does the limited warranty apply to incidental or consequential damages. Some states do not allow limitations on incidental or consequential damages or allow limitations on how long an implied warranty lasts. For further information please contact terri.lee@voiceoveressentials.com

MXL Products

Please contact MXL directly for warranty service for our MXL products including the following:

  • VO: 1-A Microphone
  • Heavy Duty Desktop Microphone Stand
  • VO: 1-A-PF Metal Mesh Pop Filter
  • MXL Vacuum Tube Condenser Microphone
  • MXL Low-Noise Condenser Microphone

You can review MXL's warranty information and FAQ's at http://www.mxlmics.com/support/warranty.html. Their FAQ page may solve your issue! Then try their Tech Support. You can contact them at the below email and phone numbers.

Tech Support: techsupport@mxlmics.com
Customer Service(within US): (800) 800-6608
Customer Service (outside US): (310) 333-0606

Centrance (MicPort Pro®)

The warranty period on your MicPort Pro® is one year from purchase. We recommend you register your product at the below url.  Please contact Centrance directly for warranty service at:
E-mail: info@centrance.com
Phone: (847) 581-0500
Register your product: http://centrance.com/products/registration.php?product=0

All Other

For all other products please refer to the warranty information that came with your product.